Effective Date: October 2026

Last Updated: October 2026

Welcome to the website of SP Pump & Tanks Ltd. (“Company,” “we,” “us,” or “our”). By accessing our website, requesting an estimate, or booking any septic, sewer pump, or wastewater service, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Scope of Services & Written Estimates

  • Estimates: All estimates provided via phone, email, or online forms are based on initial customer-provided information and standard site assumptions.

  • Scope Adjustments: If onsite conditions vary significantly from the initial assessment—such as buried access risers requiring manual excavation, excessive tank volume, heavy solid buildup, or structural component damage—our technicians will notify the customer of required scope or price adjustments before proceeding with non-routine work.

  • Price Match Policy: Any price matching must meet our stated criteria: a current, formal written estimate from a licensed, insured Vancouver Island wastewater contractor covering identical equipment, disposal standards, and certified scope of work.

2. Property Access & Customer Responsibilities

To ensure the safe and efficient performance of our services, the property owner or authorized agent agrees to:

  • Safe Site Access: Provide clear, unobstructed access to the septic tank, pump chamber, electrical control panels, and water connections. Driveways and pathways must support heavy commercial vacuum vehicles (GVW ratings).

  • Underground Utilities & Hazards: Identify and disclose any private underground utilities, sprinkler lines, invisible dog fences, or hidden terrain hazards. The Company is not liable for damage to undisclosed or improperly marked private subterranean lines.

  • Animals & Clearances: Keep pets, livestock, and unauthorized individuals securely away from the work zone during operations.

3. Invoicing, Payment & Financing

  • Payment Due Date: Invoices for standard residential pump-outs and service calls are due upon receipt or completion of service unless prior commercial credit terms have been arranged in writing.

  • Accepted Methods: We accept major credit cards, debit, and Interac e-Transfer.

  • Financing: Third-party financing options for major repairs, tank replacements, or engineered installations are subject to third-party lender approval and terms.

  • Late Payments: Overdue balances may be subject to statutory interest or administrative fees permitted under British Columbia law until settled in full.

4. Warranties & Limitation of Liability

  • Workmanship: We perform all wastewater, pumping, and mechanical services in accordance with applicable British Columbia Safety Authority (Technical Safety BC) standards and standard trade practices.

  • Pre-Existing System Conditions: Septic tanks, drain fields, and mechanical pumps age over time. The Company is not responsible for pre-existing structural decay, collapsed baffles, root intrusions, cracked concrete/poly tanks, or clogged absorption fields discovered during or following a routine pump-out.

  • Limitation: To the maximum extent permitted by BC law, our total aggregate liability arising out of any service failure, delay, or property disruption shall not exceed the total dollar amount paid by the customer for the specific service in dispute.

5. Cancellations & Rescheduling

We understand that emergencies and weather disruptions happen. We request at least 24 hours’ notice to cancel or reschedule a non-emergency routine appointment. Service calls cancelled after a dispatch truck is already en route may be subject to a standard travel dispatch fee.

6. Website Use & Intellectual Property

All text, logos, photographs, and branding on this website are the property of SP Pump & Tanks Ltd. and are protected by applicable Canadian copyright and trademark laws. Unauthorized reproduction or commercial use is prohibited.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any legal disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

8. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

SP Pump & Tanks Ltd.

Attn: Office Manager

Email: admin.sppump@shaw.ca

Phone: 250-642-9770

Service Area: Vancouver Island, British Columbia

Terms & Conditions