Privacy Policy

Effective Date: October 2026

Last Updated: October 2026

SP Pump & Tanks Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy, accuracy, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information collected through our website, phone communications, and service operations across Vancouver Island, in compliance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian federal privacy legislation.

1. Information We Collect

We collect only the personal information necessary to deliver quotes, dispatch technicians, perform contracted wastewater services, and manage billing. This includes:

  • Contact Information: Name, property address, billing address, phone number, and email address.

  • Service & Property Details: Tank size, riser depth, septic/pump specifications, site access instructions, and property inspection history.

  • Transaction & Billing Records: Invoicing records, payment status, and authorized payment method confirmations (we do not store full payment card details on our local servers; transactions are processed through secure, PCI-compliant payment gateways).

  • Website Usage Data: IP addresses, browser types, and anonymous analytics collected via standard web cookies to evaluate site traffic and improve visitor experience.

2. How We Use Your Information

We use your information solely for legitimate operational and business purposes, including:

  • Responding to estimate inquiries and scheduling routine or emergency service calls.

  • Dispatching technicians and service trucks to your physical location.

  • Processing invoices, statements, and structured financing applications where applicable.

  • Providing regulatory maintenance or inspection documentation required by local health authorities, municipal bodies, or real estate transactions at your request.

  • Communicating appointment updates, service reminders, and customer support follow-ups.

3. Consent

We collect, use, and disclose your personal information only with your consent, which may be express (verbal or written) or implied (such as when you voluntarily provide an address and phone number to request a quote or book an urgent pump-out). You may withdraw consent at any time subject to legal or contractual obligations, provided reasonable advance written notice is given.

4. Disclosure to Third Parties

We do not sell, rent, trade, or lease customer contact lists or personal data to outside marketers or third parties. We may disclose personal information only in the following limited circumstances:

  • Authorized Service Providers: Trusted third-party partners who assist our operations under strict confidentiality terms (such as web hosting, credit card processing, or dispatch software).

  • Legal and Regulatory Compliance: Where required or authorized by law, subpoena, or provincial safety regulators (such as Technical Safety BC or regional health authorities regarding hazardous spills or compliance filings).

5. Data Security and Retention

We maintain physical, technical, and procedural safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Information is retained only as long as necessary to fulfill the operational purpose for which it was collected or to satisfy statutory tax, accounting, and legal requirements.

6. Cookies and & Online Advertising

Our website uses standard cookies and third-party tools, including Google Ads and Google Analytics, to measure traffic and evaluate ad performance. These tools may use anonymous cookies to show relevant ads to past visitors across the web. You can adjust your preferences or opt out of personalized Google advertising at any time by visiting Google My Ad Center (myadcenter.google.com) or by disabling cookies in your browser settings

7. Accessing and Updating Your Information

Under BC PIPA, you have the right to request access to the personal information we hold about you and request corrections if you identify errors or omissions.

To request access or update your file, please contact our Office Manager:

SP Pump & Tanks Ltd.

Attn: Office Manager

Email: admin.sppump@shaw.ca

Phone: 250-642-9770

Service Region: Vancouver Island, British Columbia